WHY SOY WAX?

Basically, soy wax is the best. How so? Here's a few reasons:

• Soy wax is derived from a vegetable (soy beans). Most household candles are made with Paraffin wax, which is derived from petroleum (a refined gasoline product. EW, GROSS!)
• Soy wax is a natural, renewable resource. And, our soy is from the USA!
• Soy wax is biodegradable and cleans up with soap and warm water. No more stains on your floors if you have a candle accident!
• Soy wax has a lower melting point than paraffin wax so your candles will burn for a longer period of time.
• Soy wax burns with zero soot, creating soot free candles.

HOW IS SOY WAX MADE?

Soy wax is a vegetable wax derived from soybean oil. After soybeans are harvested they are cleaned, dehulled, cracked, and rolled into flecks. Oil is then extracted from these flecks and hydrogenated. In the process, unsaturated fatty acids present in the oil are saturated, therefore they drastically altering the oil's melting point. It then solidifies at room temperature, and that's how we get soy wax! 

ARE KASCADING LIGHT PRODUCTS VEGAN?

Yes. We do not test on animals nor work with companies who test on animals. Animals mean too much to us for that!

WHY DOES MY CANDLE LOOK BLOTCHY?

If you see what appears to be a "gap" between the wax and the glass, or white speckling on the edge of the candle, you're seeing what we call "spotting" or "frosting". These are both totally normal characteristics of soy wax, and frosting is in fact a good indicator that the wax is actually 100% soy wax (not some yucky blend of soy + paraffin wax). Frosting and spotting occur when candles are exposed to extreme temperature changes during shipment, and is generally only visible on candles with darker wax. We will never send out a candle with major frosting or spotting, but we have no control over what occurs in transit. No need to worry, frosting and spotting will in no way affect how your candles burn! Because we can't control Mother Nature, we are unable to replace candles that have frosted in transit. Think of it as a unique characteristic of being handmade with 100% soy wax!

HOW LONG BEFORE MY ORDER SHIPS?

Your order will be shipped within 1-3 business days. Please allow for extra time during holiday seasons. 

WILL I GET TRACKING INFORMATION?

Yes, of course! Your tracking will be emailed to you as your order ships.

DO YOU OFFER CUSTOM CANDLES?

Kascading Light only offers custom candle orders for quantities of 45+ candles. Please email us at help@kascadinglight.com for any questions regarding custom candle orders.

HOW COME MY DISCOUNT/PROMO CODE ISN'T WORKING?

Kascading Light only allows one discount/promo code per order–so if you're trying to apply more than one, that would be why! (For example, you can't use both a free shipping code and a 10% discount on one order.) Most of our discount codes can only be used once per customer, so if you've already used a specific promo code, that may be why it isn't working.