Be the one to give the perfect gift this holiday season!
Unfortunately, Kascading Light does not currently accept returns. While we know it is extremely difficult to know if you'll enjoy a smell without having the candle in person? Please consider gifting your candle to a friend or someone you think would enjoy it.
If your item is lost or damaged during transit, please get in contact with us at help@KascadingLight.com and we will file a claim and get you a replacement candle sent asap!
If for any reason your package is returned to us, you will be responsible for the cost to reship the package. The cost to reship a package is $7.99 and you will be sent an invoice via email. If you choose to receive a refund rather than have your order resent, you will be refunded for the cost of the candles only. We cannot refund shipping cost on returned packages.
If a return to sender is processed and your package is not returned to us for any reason, you will be responsible for paying the full cost of a replacement candle, plus an additional $7.99 to cover the cost of shipping, should you want a replacement sent. We cannot offer any refunds on orders which were not returned to us.
If you have any other concerns, please reach out. We're here to help!